★ Onboard new corporate members, EAs, PAs and event bookers, ensuring a smooth and welcoming experience from day one
★ Build and maintain strong relationships with members, proactively staying in touch, understanding their briefs and anticipating their needs
★ Act as the first point of contact for members – picking up the phone, following up promptly and going above and beyond to deliver value
★ Work closely with our venue finding team on a day-to-day basis, passing over member briefs and ensuring members are connected with the right opportunities
★ Support the planning and delivery of Miss Jones member events, from concept through to execution
★ Work closely with partner venues to shape exciting, well-curated events that showcase their offering to the right audience
★ Ensure the right members are attending the right events – maximising value for both members and venue partners
★ Track and report on member engagement, event attendance and commercial outcomes to demonstrate ROI for partners
★ Identify opportunities to upsell and cross-sell across the Miss Jones membership tiers
★ Enhance our membership programme by proactively sourcing new offers and member benefits
★ Maintain accurate member records and ensure CRM data is kept up to date
★ Actively drive awareness of Miss Jones commercial opportunities when representing the brand at events
★ Attend Miss Jones Events to ensure you are building strong relationships with members